Refund and Returns Policy
Overview
Our refund and returns policy lasts for 30 days from the date of your purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain items are exempt from being returned, including perishable goods (such as food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please avoid sending your purchase back to the manufacturer.
There are specific situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will send you an email to confirm its receipt and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you have completed these steps and still have not received your refund, please contact us at sales@solarsouthafrica.store.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at sales@solarsouthafrica.store and send your item to the following address:
9th floor, Atrium on 5th, 5th street, Sandton
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased or was shipped to the gift giver who will give it to you later, we will issue a refund to the gift giver, and they will be informed about your return.
Shipping Returns
To return your product, please mail it to the following address:
9th floor, Atrium on 5th, 5th street, Sandton
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location. If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions or need assistance related to refunds and returns, please feel free to contact us at sales@solarsouthafrica.store. We are here to assist you.
